Refund policy

 

Return Policy

Overview:

Due to the nature of our products, all sales are final, and we do not accept returns or exchanges for hygiene and safety reasons. However, customer satisfaction is our top priority, and we are committed to resolving any issues that may arise with your order.

Damaged or Defective Items:

If your product arrives damaged or defective, please contact us within 7 days of receipt. We will gladly send a replacement at no additional cost.

Incorrect Items:

If you receive an incorrect item, please reach out to us within 7 days of delivery with your order number and a photo of the incorrect item. We will arrange to send you the correct item promptly.

Lost Packages:

If your package is lost in transit, please contact us so we can assist you in locating it or sending a replacement.

Contact Information:

For all inquiries regarding your order, please contact us  at "luminourofficial@gmail.com". We aim to respond within 24-48 hours.

Exceptions:

While we do not offer refunds, we are committed to making your shopping experience enjoyable. In rare cases, exceptions may be made at our discretion. Please contact us to discuss any concerns you might have.

Important Notes:

• This policy does not affect your statutory rights.
• By placing an order with us, you agree to this return policy.