Shipping policy
Shipping Policy
Order Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
- Standard Shipping: £3.99, with delivery estimated between 2-5 business days.
- Free Shipping: Enjoy free standard shipping on orders over £15.00.
Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number to track your package.
Shipping to P.O. Boxes:
- We do not ship to P.O. boxes. Please provide a physical address for delivery.
Shipping Delays:
- Please note that delivery times are estimates and not guaranteed. Delays can occasionally occur due to unforeseen circumstances such as weather conditions or carrier issues.
Lost or Damaged Packages:
- If your order is lost or damaged in transit, please contact us at [email@example.com] with your order number. We will work with the carrier to resolve the issue and ensure you receive your products.
Returns and Exchanges:
- Please refer to our Return Policy for more information on returning items.
Contact Us:
- For any shipping-related inquiries, please contact us at luminourofficial@gmail.com